Refund policy

Returns & Refunds

We hope you and your cat enjoy your Sprig & Whisker order. If something isn’t right, please get in touch and we’ll be happy to help.

Change of mind

For eligible online purchases, you can contact us within 14 days of receiving your order to cancel your purchase. After notifying us, you then have 14 days to return the item.

Items should be returned unused and in their original condition and packaging. Where a product is supplied sealed for health or hygiene reasons, the right to cancel may no longer apply once that seal has been broken.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where helpful, photos of the item. We will arrange an appropriate replacement or refund.

Your statutory rights are not affected.

Return shipping

For change-of-mind returns, customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Please return items using a tracked service where possible, as we cannot be responsible for items lost in transit.

Refunds

Once your return has been received and checked, we’ll let you know whether the refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Original standard delivery charges will be refunded where required by applicable consumer law.

Cancellations
If you need to cancel an order before it has been dispatched, please contact us as soon as possible. We’ll do our best to stop the order before shipment.

Contact us
For return or refund enquiries, email us at sprigwhisker@gmail.com.